This is the third and final part of my exploration into the Retail Pharmacy. I have spoken with doctors, pharmacist, technicians, managers and other professionals and what I discovered about the retail Pharmacy business is shocking. This information was gathered from workers at the big chain pharmacies Rite Aide, Walgreens and CVS/Pharmacy.
There have been many articles, case studies and other ways to define or identify what racism is. This is a tricky and touchy subject to gauge, so I have provided a few real stories. These are actual stories taken this year from your local pharmacy.
First here is the standard:
A Caucasian pharmacist, who routinely and inappropriately touched his female minority technicians was written up and the complaining technician was moved.
Another Caucasian pharmacist would openly pass gas in the pharmacy. He did this so much that he would at times soil himself. He would then go into the break room wash his undergarments and hang them up to dry, in plain view no less. He was written up and the complaining party was moved to another pharmacy. It sounds funny, but it is not, from what I was told the pharmacist was quite rank and that this went on for several month.
Minority Leadership Programs
Retail pharmacy corporations trumpet their diversity, as well as their programs initiated for minorities. What they don’t say is that the Federal Government gives them write-offs for such programs, nor do they mention that they get another tax write-off for hiring a minority.
Each of these corporations have minority leadership programs. Recently, one company sent out an email inviting employees to the African-American Leadership Group. The email said that topics would be “Low Productivity, High Turn-Over and Absenteeism“.
The email for the Asian Leadership Group said the only topic would be “Communication”.
A Regional pharmacy supervisor, who is Middle Eastern, told me that he has heard his bosses make racist comments toward him. Although he tells his workers to call Human Resources if they encounter this kind of problem, he acknowledges that he will never go to Human Resources with the issue. Everyone knows that Human Resources is there to save the company money and the minute you complain about something like this the clock is ticking on your employment.
*Pharmacy Corporate Executives always travel with managers and other executives*
An executive visited a store in Compton. When he saw that the prescription numbers were down, he said “If I get on the loudspeaker and started beat boxing I bet the prescription numbers will go up.”
An executive entered a pharmacy in a neighborhood where the median income is $55,000 and median home price is $600,000. Upon seeing two African-American pharmacy technicians he promptly picked up his cellphone, called his friend on the east coast and said with a smile “Guess where I am? I’m deep in the hood now.”
Another executive remarked to a crowd of managers on the possible cause for a slight dip in the pharmacy’s customers service score, he said to the pharmacist “I know it is not you, it’s Those.” The only other people who worked in the pharmacy were African-American.
Here is a common case
A pharmacy executive toured a retail pharmacy and all of the comment she made were glowing, all except one, she said “We need to change the color scheme.”
Including the front store portion this pharmacy was 45% African-American, 30% Latino, 20% Asian and 5% white. Two weeks after this executive made her comment. The African-American General Manger was removed, The Asian supervisor was transferred. A Caucasian was brought into replace the General Manager while the other minorities hours were summarily cut. Every two weeks a minority was moved, fired or replaced. It goes without saying that minority workers are harassed, threaten with being fired, or have their hours cut as a matter or routine.
An African-American supervisor who was very tough on giving refunds was told to be more lenient on giving out refund to customers. Two weeks later they arrested this supervisor and brought them up on charges of fraud. Loss Preventions said that she was giving out too many refunds. Meanwhile at another location a General Manager had stolen $40,000 this person was merely fired.
6 months after this executive make the “Color Scheme” comment the store is 70% white, 15% African American, 10% Latino and 15% Asian. I assume they feel that the color scheme is now more manageable.
The National Perspective
With unemployment of minorities much higher than the national unemployment rate on 9.5, you can see that this scenario is typical of what is and has been occurring all over America. The politicians will say that Americans need jobs, so the government sets out a jobs creation bill, enter the HIRE Act. It sounds reasonable, right? Wrong. In most companies the executives, who are by-in-large Caucasians and who generally occupy positions of authority, from executives down to supervisors, have a tendency to hire people who have “similar backgrounds to their own“. As the economy grows more jobs will be created, but this squeezing out of minorities allows the overall unemployment numbers to stay high. This is what happens when you let the “Market Correct Itself“. This is what happens when you place your emphasis on “Hope”. This is what happens when we no longer pay attention. This is what happens when our elected officials stop working for the people and begin working for themselves. Ultimately, this is what happens when the wrong people are in charge.
President Barack Obama talks a lot about the 17 Billion in tax cuts to big business, he talks a lot about spurring on small businesses, but he never talks about race. He talks about incentives, and growth, but where are our incentives to grow as a nation? The real victims are more than voiceless masses and campaign slogans. These people vote, these people are hard working, law-abiding U.S. citizens and now they are victims of not only the recession, but racism as well. Surely this can’t be happening… maybe my examples can be explained in another way? Perhaps we just don’t want to confront the issue or maybe we no longer have the stomach for it. With regard to racism there are those of us that believe that this issue will just go away and there are those of us that know that this issue wont just go away.
These scenarios that I detailed have nothing to do with skill level or education, upon further examination you realize that many of these pharmacy executives have little to no experience in the positions they are hired for and it goes without saying that minorities are promoted slower than Caucasians. Most pharmaceutical workers are intelligent, nice and completely under appreciated not only by the corporations which employ them, but also by the customers they serve.
MG’s Health Word:
Long term use of (Proton Pump Inhibitors) PPIs can substantially increase your risk of fractures.
Today death caused by prescription drugs now out number traffic fatalities, yet law enforcement spends tax dollars on marijuana and alcohol.
(Generally speaking Heartburn means don’t eat that)
For Reference (White unemployment rate 8%, Latino 14%, Black 17%)